Epostille Limited, a company registered in England and Wales under company number 14824471 and registered by Information Commissioner’s Office (ICO) in the United Kigndom with reference number ZB541480 in line with the Personal Data Protection Act 2018 ("we," "us," or "our"), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, products, and services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following personal information about you:

a. Personal identification information, such as your name, address, email address, phone number, and date of birth.
b. Document information, such as details required for processing e-Apostilles, including document type, issuing authority, and purpose of use.
c. Payment information, including credit card or bank account details necessary for processing payments.
d. Technical data, such as IP address, browser type, and operating system, collected when you interact with our website.
e. Any other information you voluntarily provide to us when contacting us, submitting inquiries, or providing feedback.

2. How We Use Your Information

We use your personal information for the following purposes:

a. To process your e-Apostille requests and provide our services.
b. To communicate with you about your requests, updates, and promotions.
c. To process payments for our services.
d. To improve our website and services by analyzing user behavior and preferences.
e. To comply with legal requirements and protect our rights and interests.

3. Disclosure of Your Information

We may disclose your personal information to third parties under the following circumstances:

a. To our trusted service providers and partners who assist us in providing our services, under strict confidentiality agreements.
b. When required by law or to respond to legal processes or government requests.
c. To enforce our terms and conditions or protect our rights, property, and safety or those of our customers.
d. In connection with any merger, acquisition, or sale of assets involving Epostille Limited.

4. Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also object to or restrict our processing of your information, or request data portability. To exercise these rights, please contact us using the contact details provided below.

7. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our website or services after any modifications to the Privacy Policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Epostille Limited
7 Bell Yard,
London,
England,
WC2A 2JR.

Email: info[at]epostille.co.uk
Phone: +44 20 4577 4213